At Highgate Florist, we take immense pride in providing high-quality, fresh flowers to all our customers in the local Highgate area. Whether you are ordering blooms for your home, a business, or as a thoughtful gift, our team goes the extra mile to ensure your flowers arrive in optimal condition. Our Fresh Flowers Guarantee gives you peace of mind knowing your bouquet will impress — every time.
We understand how disappointing it can be if your flowers arrive in less than perfect condition. If you receive flowers that are visibly damaged on arrival, please notify us as soon as possible, ideally within 24 hours of delivery. Kindly provide details of the issue along with clear photographs of the flowers and their packaging. This allows us to assess the situation promptly and provide a suitable solution.
Our commitment is to deliver fresh flowers that remain beautiful for at least five days from delivery, with normal care. If your flowers wilt or deteriorate unexpectedly within this freshness window, please let us know at the earliest opportunity. Our dedicated team is happy to discuss your concerns and work towards a resolution that reflects our Fresh Flowers Guarantee in Highgate.
Your satisfaction is at the heart of what we do. If your order is damaged, or if the flowers do not last within the promised freshness period despite proper care, we are pleased to offer either a full refund or a replacement bouquet, at your discretion. We aim to resolve queries and complaints as quickly as possible, so you can continue to enjoy the beauty and fragrance of our flowers at home or in your business premises.
We want every Highgate Florist customer to be delighted with their order. However, if you have any concerns about our service or the products you have received, please contact our team promptly. Our complaints process is designed to be straightforward and fair. Once you contact us with the details of your issue, we will investigate thoroughly, keep you updated, and respond to you within two working days wherever possible. Most complaints are resolved to our customers’ satisfaction after the first contact — your trust and happiness are our top priorities.
As a trusted florist in Highgate, we have been serving local households and businesses for years. Our reputation for exceptional service and reliably fresh flowers is built on genuine customer care and a passion for floral excellence. We deeply value your feedback, as it helps us improve and maintain the high standards our community deserves.
If you have any questions about our Returns, Refunds, and Complaints policy, or would like to discuss a recent order, please contact us directly. Thank you for choosing Highgate Florist — your local partner for beautiful, long-lasting flowers in Highgate and nearby areas.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
