Why Choose Highgate Florist for Highgate?

Send a Floral Treat

Starting from

19.99

Highgate Florist Online Shopping Terms & Conditions

Introduction

These Terms & Conditions govern the use of the Highgate Florist website for online flower delivery services in Highgate and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions, which form a legally binding agreement between you (the customer) and Highgate Florist. Please read these Terms & Conditions carefully before placing your order.

1. Applicability and Service Area

These Terms & Conditions apply to all online orders placed by customers in Highgate as well as the neighbouring areas serviced by Highgate Florist. By submitting your order for flower delivery, you confirm that you reside within our designated delivery regions or are requesting delivery to an address within those areas.

2. The Order Process

2.1 Placing an Order
To order any product from Highgate Florist online, browse our selection, add your desired items to the shopping basket, and proceed to checkout. You must provide accurate delivery and contact information. Please check your order thoroughly before submitting your request.

2.2 Order Acceptance
Once your order is placed, you will receive a confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order, but confirms that we have received your request. Acceptance occurs only when we dispatch the ordered flowers to your specified address. We reserve the right to decline or cancel an order prior to dispatch, for reasons including but not limited to stock limitations or suspected fraudulent activity.

2.3 Delivery Instructions and Address Accuracy
It is your responsibility to provide the correct delivery address and any necessary instructions to ensure successful delivery. Highgate Florist cannot be held responsible for delivery failures or delays resulting from incorrect or incomplete address details supplied by the customer.

3. Product Descriptions and Substitutions

We make every effort to ensure that product descriptions, images, and prices are accurate. However, flowers are a natural product and their availability may vary. In the event that a specific product or flower type becomes unavailable, we reserve the right to substitute it with a flower or product of equal or greater value and similar appearance, maintaining the overall design and quality of your chosen arrangement. We will notify you in advance wherever possible.

4. Prices and Payments

4.1 Pricing
All prices displayed on the Highgate Florist website are in GBP (£) and include applicable VAT. Delivery charges are clearly displayed at checkout prior to payment and may vary depending on the delivery location.

4.2 Payment Methods
We accept payment by major credit and debit cards as well as other secure online payment methods as indicated on our website at checkout. Payment must be received in full before your order can be processed and dispatched.

4.3 Security
Highgate Florist uses secure payment gateways to process your payment details safely. We do not store your full payment card details on our servers. Please never send payment information by email or messaging service.

5. Delivery

5.1 Delivery Area
We deliver flowers to Highgate and selected surrounding areas. If your delivery address falls outside our zone, we will contact you to discuss possible alternatives or provide a prompt refund if delivery is not feasible.

5.2 Delivery Timescales
We aim to deliver all orders within the timescales indicated at checkout, subject to seasonal variations and availability. While we strive to deliver on your preferred date and time, delivery times are not guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.

5.3 Delivery Requirements
Where possible, please ensure someone is available at the delivery address to receive your flowers. If the recipient is not available, our driver will leave the flowers in a safe place or with a neighbour, unless otherwise directed. A delivery note will usually be left to inform the recipient of their delivery location.

6. Order Cancellations and Amendments

6.1 Cancelling or Amending Your Order
If you wish to cancel or change your order, please contact us as soon as possible after placing it. Cancellations and amendments may only be possible if your order has not yet been prepared or dispatched. Once the flowers have been arranged or sent out for delivery, cancellations and changes cannot be guaranteed.

6.2 Refunds for Cancellations
If your order is cancelled before dispatch, we will process a full refund to your original payment method. Where cancellations are received after dispatch or preparation, refunds are subject to our sole discretion and may be partial, deducting any costs where relevant.

7. Returns and Non-Delivery

Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if you are not satisfied with the quality of the flowers delivered or if the delivery was not fulfilled as agreed, please contact us within 24 hours of delivery. We may offer a replacement, partial, or full refund (at our discretion), provided that evidence such as photographs is supplied. Please note, dissatisfaction claims made after 24 hours may not be eligible for compensation due to the perishable nature of our products.

8. Customer Responsibility

It is your responsibility to:

  • Ensure all recipient and delivery information provided is accurate and up to date.
  • Check that someone will be available to receive the flowers at the delivery address.
  • Care for the flowers according to our care instructions after delivery to maximise freshness and longevity.

9. Highgate Florist Liability

9.1 Exclusion of Liability
Highgate Florist takes reasonable care to ensure flowers arrive on time and in excellent condition. However, we accept no liability for:

  • Orders or deliveries delayed due to circumstances beyond our reasonable control, such as extreme weather or traffic disruptions.
  • Any loss of profits, business, contracts, revenue, or anticipated savings for business customers.
  • Incomplete or incorrect delivery details provided by the customer.
  • Allergic reactions or health issues caused by exposure to specific flowers or plants delivered, unless previously disclosed and agreed.

In all cases, our liability for any claim relating to your order is limited to the value of the products purchased.

10. Events Outside Our Control

Highgate Florist will not be responsible for any failure to deliver flowers or fulfil orders due to acts, events, omissions, or accidents beyond our reasonable control, including but not limited to strikes, lock-outs, fire, flood, adverse weather, or failure of transport networks.

11. Privacy and Data Protection

Your personal information is used to process your order and deliver your flowers safely and efficiently. Please see our Privacy Policy for full details on how we collect, use, and store your personal data in compliance with UK data protection laws.

12. Intellectual Property

All material on the Highgate Florist website, including product images, logos, text, and designs, is the intellectual property of Highgate Florist or its content suppliers. You may not reproduce or use any material from our website without explicit permission.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by and shall be construed under the laws of England and Wales. Any disputes arising from these Terms & Conditions or your use of the Highgate Florist service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website and becomes effective immediately upon posting. It is your responsibility to review the Terms & Conditions regularly. Continued use of our service confirms your acceptance of any changes.

15. Contact and Customer Support

If you have any questions regarding these Terms & Conditions or require assistance with your online flower delivery in Highgate or the surrounding areas, please use the contact options provided on our website to reach our customer service team.

16. Severability

If any provision of these Terms & Conditions is held to be unenforceable or invalid, such provision will be removed or limited to the minimum extent necessary, and all other provisions shall remain in full force and effect.

17. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Highgate Florist regarding your use of our website and services, superseding any prior agreements or communications. No other person shall have any right to enforce any of their terms.

Thank you for choosing Highgate Florist for your online flower delivery needs in Highgate and surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highgate.

For assistance with orders, returns or account queries, please fill out the Contact Us form.

Top Products

BERRY BURST
BERRY BURST
50.00
CHERRY SWEET
CHERRY SWEET
60.00
CAPRI CALYPSO
CAPRI CALYPSO
64.50
CANDY CRUSH & TEDDY BEAR
CANDY CRUSH & TEDDY BEAR
70.00
TRUE ROMANCE
TRUE ROMANCE
110.00
TIMELESS VICTORIAN
TIMELESS VICTORIAN
63.50
TROPICAL SENSATION
TROPICAL SENSATION
64.50
LIKE A ROYAL
LIKE A ROYAL
85.00

Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

We are near you

Company name: Highgate Florist
Opening Hours: Monday to Sunday, 00:00-24:00
Address:
E-mail: [email protected]
Web:

Description: Review the Highgate Florist e-commerce Terms & Conditions for secure online flower delivery in Highgate and nearby areas. Learn about orders, payments, cancellations, liability, and UK law compliance.
About Us | Accessibility Statement | Contact Us | Cookie Policy | Delivery | Flower Care | Guarantees | Modern Slavery Statement | Payment | Privacy Policy | Returns And Refund | Sustainability | Terms And Conditions | Track Your Order | My Account | Order History | Returns | Blog | Sitemap

Copyright © . Highgate Florist. All Rights Reserved.
Payments powered by Stripe (Pay with Visa, Mastercard, Maestro, American Express, Union Pay, PayPal)
Order Now - Same Day Delivery